Privacy Policy

Applies to: www.bigdragon.es and visits to The Big Dragon attraction

Welcome to The Big Dragon (“we”, “us”, “our”).
We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data when you visit our website or attend our attraction.

This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights regarding your personal information.

By using our website or visiting our attraction, you agree to the practices described below.

1. Data Controller (Who We Are)

The Big Dragon
Email: info@thebigdragon.com

For any privacy-related questions or requests, you may contact us at the email address above.

2. Personal Data We Collect

We may collect the following categories of personal data:

a) Information You Provide Directly

Full name
Email address
Phone number
Ticket and booking details
Payment information (processed securely via third-party payment providers)
Messages or inquiries submitted through contact forms or email

b) Information Collected Automatically

IP address
Browser type and device information
Website usage data (pages visited, time spent)
Cookies and similar technologies
Approximate location (if enabled by your device or browser)

3. Purpose of Data Processing

We process personal data for the following purposes:

Managing ticket bookings and entry access
Sending booking confirmations, updates, or operational messages
Customer support and communication
Improving website performance and user experience
Security, fraud prevention, and operational integrity
Legal, accounting, or regulatory compliance
Marketing communications (only where consent is provided)

You may withdraw your consent for marketing communications at any time.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience.

Types of Cookies Used

Essential cookies – Required for core website functions such as ticketing
Analytics cookies – Help us understand visitor behavior and improve performance
Functional cookies – Remember preferences and settings
Marketing cookies – Used only with consent for promotional activities

Managing Cookies

You may manage or disable cookies through:

Our cookie banner (where applicable)
Your browser settings

Disabling certain cookies may affect website functionality.

5. Your Data Protection Rights

Depending on applicable data protection laws, you may have the right to:

Access your personal data
Request correction of inaccurate information
Withdraw consent where processing is based on consent
Request deletion of your personal data
Object to or restrict certain processing activities

To exercise your rights, contact us at info@thebigdragon.com.

6. Sharing of Personal Data

We only share personal data with trusted third parties when necessary, including:

Payment service providers
Email and communication platforms
Website hosting and IT service providers
Legal or regulatory authorities where required by law

All third parties are required to maintain appropriate data protection and security standards.

7. Data Security

We use reasonable technical and organizational measures to protect your personal data, including:

Secure website connections (SSL encryption)
Restricted access to personal data
Staff awareness and security practices

While we take security seriously, no system can guarantee absolute protection.

8. Data Retention

We retain personal data only for as long as necessary for the purposes outlined:

Booking and transaction records: retained for legal and accounting purposes
Customer inquiries: retained for operational follow-up
Marketing data: retained until consent is withdrawn or no longer required

Data is securely deleted or anonymized when no longer needed.

9. Children’s Privacy

Our services are intended for general audiences.
We do not knowingly collect personal data from children without appropriate consent. If such data is identified, it will be deleted promptly.

10. Website & Attraction Terms

By using our website or visiting our attraction, you agree that:

Website misuse, unauthorized access, or abuse is prohibited
Entry is subject to ticket terms, safety rules, and staff instructions
Failure to follow safety or conduct rules may result in denied entry without refund
All content, visuals, branding, and experiences are protected intellectual property

11. External Links

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices. Please review their policies independently.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

13. Contact Us

For questions, concerns, or data-related requests, contact:

📧 info@thebigdragon.com