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Privacy Policy


Applies to: www.thebigdragon.com and visits to us in India

Welcome to [Your Attraction Name] ("we", "us", or "our"). We are committed to safeguarding your privacy and ensuring a safe and transparent experience both online and at our attraction. This Privacy Policy outlines how we collect, use, share, and protect your personal information in accordance with the applicable laws in India, including the Digital Personal Data Protection Act, 2023 ("DPDP Act").

By accessing our website or visiting our attraction, you agree to the policies outlined below.
 

1. Data Guardian Information (Controller)

[Your Company Name / Attraction Name]
Business Address: Fun Trails India Pvt Limited 
Email: Info@thebigdragon.com

For privacy-related concerns, contact our Grievance Officer by emailing us at info@thebigdragon.com
 

2. What Data We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

  • Full name, email ID, and contact number

  • Booking and ticket details

  • Payment information (via secure third-party platforms)

  • Messages or queries sent via contact forms

b) Data Collected Automatically

  • IP address, browser details, device type

  • Cookie data and analytics

  • Referral URLs, browsing duration, approximate location (if enabled)
     

3. Purpose and Basis for Data Processing

We process your personal data for the following purposes:

  • Booking and confirming your visit

  • Sending confirmations, reminders, and service updates

  • Customer service and support

  • Improving website functionality and user experience

  • Complying with legal and tax obligations

  • Sending marketing content (only with your consent)

You may withdraw your consent at any time by contacting us.
 

4. Cookie Policy

We use cookies and similar technologies to improve your experience.

a) Types of Cookies

  • Essential Cookies: Enable core functions like ticketing

  • Analytics Cookies: Understand visitor behavior (e.g., Google Analytics)

  • Functional Cookies: Remember user preferences

  • Marketing Cookies: Show you relevant ads on platforms like Google or Facebook

b) Your Control:
You can accept/reject non-essential cookies using our banner, or manage preferences in your browser.


5. Your Rights Under Indian Law

As per the DPDP Act and applicable rules, you may have the right to:

  • Access your personal data

  • Correct or update information

  • Withdraw consent where applicable

  • Request deletion of your personal data

  • File a complaint with the Data Protection Board of India

To exercise any of these rights, email us at info@thebigdragon.com


6. Sharing of Data

We only share your data with trusted third parties for specific purposes:

  • Payment Processors (e.g., Razorpay, Paytm)

  • Email and Marketing Services (e.g., Mailchimp)

  • Hosting Providers & IT Services

  • Government or Legal Authorities, as mandated by law

We ensure that all third-party processors follow reasonable security standards.


7. Data Security

We implement reasonable technical and organizational safeguards to protect your personal data, including:

  • SSL encryption on our website

  • Access control and employee training

  • Periodic audits

However, no system is 100% secure. In the event of a data breach, we will notify affected users and the Data Protection Board of India, if required.


8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes stated:

  • Booking and billing records: Up to 8 years (for tax/audit compliance)

  • Enquiry forms and feedback: 1 year

  • Marketing and analytics data: Up to 2 years (or until consent is withdrawn)


9. Children’s Privacy

Our services are not intended for children under 18 without parental/guardian consent. We do not knowingly collect such data. If we discover this, we will promptly delete the data.


10. Website & Attraction Terms of Use

By visiting our website or location, you agree to the following:

a) Website Use:
No unauthorized access, misuse, or disruption is permitted. We may block abusive IPs or users.

b) Ticketing & Refunds:
All bookings are subject to availability. Cancellations/refunds are governed by our cancellation policy: info@thebigdragon.com

c) Onsite Behavior:
Guests must follow safety rules and staff instructions. Disruptive or unsafe behavior may lead to denial of entry.

d) Intellectual Property:
All content, including designs, videos, logos, and interactive experiences, are owned by The Fun Trails India and protected under Indian copyright law.


11. External Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies before interacting.


12. Grievance Redressal

If you believe your privacy rights have been violated, please contact our Grievance Officer:
Email: info@thebigdragon.com

If not resolved, you may escalate to the Data Protection Board of India once it is formally constituted under the DPDP Act.


13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “Last Updated” date reflecting recent revisions.


14. Contact Us

For questions, feedback, or to exercise your data rights:
Email: info@thebigdragon.com
 

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